If you have a non urgent query please email us on:

This will ensure the phone lines are kept free for patients who need to speak to a GP as we are extremely short staffed due to Covid.

Please note the email service is not for requesting a GP appointment!

Patient Rights & Responsibilities

smiling_patientPatients’ Rights to General Medical Services

As a patient you have the right to:

  • Be registered with a GP.
  • Change doctor easily and quickly.
  • Be offered a health check on joining the practice.
  • Receive emergency care at any time through a GP.
  • Receive health care on the basis of clinical need regardless of ability to pay.
  • Be given a clear explanation of any treatment proposed, including any visits and any alternatives, before you decide whether you will agree to treatment.
  • Have appropriate drugs and medicines prescribed.
  • Be referred to a consultant acceptable to you when the GP thinks it is necessary and be referred for a second opinion if you and the GP agree this is desirable.
  • Have access to your medical records, subject to any limitations in the law, and know that those working for the NHS are under a legal duty to keep the contents confidential.
  • Choose whether or not to take part in medical research or medical student training.
  • Request a yearly health check if you are 75 years or over. 
  • Be given detailed information about local family doctor services through your Health Board’s local directory.
  • Receive a copy of the practice booklet, setting out the services provided.
  • Receive a full and prompt reply to any complaints about the services provided by the practice.

Help Us to Help You

As a patient of this practice we expect you to:

  • Treat the doctors and practice staff with courtesy.
  • Be punctual for appointments.
  • Give the practice as much notice as possible if you are unable to keep your appointment.
  • Make more than one appointment if more than one person needs to be seen.
  • Be prepared to make further appointments if you have numerous or complicated problems.
  • Be patients if appointment times are running late – please remember it may be you who needs extra time on another occasion.
  • Ask for a home visit only if illness prevents you attending the surgery – children can usually be brought safely to the surgery.
  • Contact the doctor out of surgery hours only in the case of an emergency, which cannot wait until the next working day.
  • Be prepared to see another doctor in the practice when your own doctor is unavailable.
  • Plan ahead when ordering repeat prescriptions and always use the special repeat prescription number 9447 1018.  This number leaves the other lines free for emergencies, appointments, and enquires.
  • Carefully follow the treatment prescribed by your doctor.
  • If you wish to make constructive comments, suggestions or criticism, please contact the manager or leave comments in the suggestion box in reception.

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